Termini e condizioni del servizio

GENERAL SALES CONDITIONS 

Supplier’s identity Tenuta La Novella S.r.l. – Soc. Agr. 

Via Musignana no. 11, San Polo in Chianti 

50022 Greve in Chianti, Florence, Italy 

Tel. (+39) 055.8337749 Fax (+39) 055.9900059 

E-mail: info@tenutalanovella.com. 

Tax Code and VAT Number: IT 02215650488 

Share Capital €92,962.24 

Chamber of Commerce of Florence, Economic and Administrative Index no. 494644 

Florence Business Register no. 17366/1998 

Agricultural Entrepreneur’s Association no. 1190


Article 1 – Subject 

The subject matter of these general sales conditions is the purchase of products through the internet site “www.tenutalanovella.com” belonging to Tenuta La Novella S.r.l., Via Musignana no. 11, San Polo in Chianti, 50022, Greve in Chianti, Florence, Italy. 

Purchases from the internet site “www.tenutalanovella.com” are reserved to Customers, that is, any physical person acting with purposes not referable to their commercial, entrepreneurial or professional activity, consequently excluded are purchases by parties such as merchants, wholesalers, retailers, professionals, etc., intending to sell the products to third parties. 

For the purposes of these General Sales conditions, the word “Customer” refers exclusively to Customers. The online shop in the internet site “www.tenutalanovella.com,” mentions the following information: 

  • Legal information permitting the exact identification of the Tenuta La Novella S.r.l. company; 

  • Presentation of the essential characteristics of the goods offered for sale; 

  • An indication of the goods’ prices in Euros, with shipment and delivery costs as necessary; 

  • An indication of the methods of payment, delivery or execution; 

  • The existence of right of withdrawal; 6. The duration of validity of the offer and/or the price; 

  • An indication of the language in which the information is provided.


Article 2 – Acceptance of the General Sales conditions 

In sending their purchase order, the Customer unconditionally accepts and is obliged to observe, during relations with Tenuta La Novella S.r.l., the General Sales conditions and payment shown below. 

Each purchase of a product shown on the internet site “www.tenutalanovella.com” shop presumes preliminary consultation of these General Sales conditions which must be examined by the Customer who accesses the Tenuta La Novella S.r.l. company website before confirming their purchase. 

Sending the purchase order implies full knowledge and acceptance of the General Sales conditions and consequently the Customer acknowledges that their acceptance of these General Terms of Sale does not require any subscription. 

The Customer declares having full legal capacity and capacity to act which allows them to be contractually committed pursuant to these general sales conditions. Having concluded the purchasing procedure the Customer is committed and obliged under its responsibility to print and keep these General Sales conditions. 

In accepting these General Sales conditions, the Customer declares that the purchase of products holds no direct relationship with their commercial, entrepreneurial and professional activity, this being reserved for personal use.


Article 3 – Purchase procedure 

Through “www.tenutalanovella.com,” it is possible to exclusively purchase consumables such as wine and oil, produced by the agricultural company Tenuta La Novella S.r.l., as illustrated and described on the site in the pertinent product cards. The photos used for the product cards, although reflecting the main characteristics thereof, may differ in colour or some detail. 

To conclude the purchase contract of one or more products on the “www.tenutalanovella.com” internet site, the Customer shall compile the form in electronic format and send it online, following the relative instructions. 

Before proceeding with the product purchase, through filling in the order from, the Customer will be asked to carefully read the General Sales conditions, accept them, and print a copy using the print command or save or make a copy for their personal use. 

The order form contains a reference to the General Sales conditions and a summary of information on the basic characteristics of each product ordered and its price (including all applicable costs, taxes or duties), the Customer’s means of payment for purchasing each product and the delivery methods for the purchased products, shipment and delivery cost as well as an indication of the conditions for exercising the right of withdrawal and the procedures and times for returning the purchase products, as well as an indication of the address to which the Customer may write for making a complaint. 

Before transmitting the order form, the Customer will be asked to identify and correct any errors in entering data. The latest languages available for concluding the contract will be shown together with the procedure for archiving the concluded contract including the procedure for accessing the latter. 

The order form will in fact be archived in the Tenuta La Novella S.r.l company database for the period of time required for processing the orders and then inserted into an order log. 

The language available for concluding the contract is English. The Customer will receive an e-mail within 5 working days in which the acceptance of their purchase order will be confirmed or the non-acceptance thereof and therefore the consequence that in this case the purchase is to be considered as void. 

The sales contract is concluded when the Customer receives an e-mail from the Tenuta La Novella S.r.l. company sent to the e-mail address as entered by the Customer in the order from, confirming acceptance of the purchase order, containing a summary of the information already contained in the order from (General Sales conditions, information on the right of withdrawal, information concerning the basic characteristics of the product and a detailed indication of the price, methods of payments and delivery costs). 

The Tenuta La Novella S.r.l. Company exclusively accepts purchase orders with delivery to the territories shown on-line.


Article 4 – Price 

Purchases of the products are carried out by the Customer at the price in force as per product card, including VAT, added to which must be the shipment and delivery cost which will be shown at the time of purchase in the order form before it is sent. 

Prices are given in Euros and are only valid as at the date the purchase order is sent by the Customer. 

Before confirming the purchase, the Customer will be shown a summary of the unit cost for each chosen product, the total cost of the order when several products are purchased, the shipment and delivery costs and then the final total amount due. The total price must be paid when the order is sent and in no case may be considered as a deposit or advance. 

The Tenuta La Novella S.r.l. Company reserves the right to not deliver or accept an order referring to a Customer who has not totally or partially paid a previous order or against whom there is an existing dispute the subject matter of the payment.


Article 5 – Payment method 

The Customer shall pay for the purchased products and all the relative costs on sending the purchase order by means of one of the methods of payment as shown in the order form. 

The Customer guarantees the Tenuta La Novella S.r.l. Company that they hold the authorisations necessary for exercising the methods of payment they have chosen at the time of sending the purchase order. 

The methods of payment allowed in the Tenuta La Novella online boutique are as follows:

  • Credit card as available and indicated on-line. During payment by credit card, at no time during the procedures is the Tenuta La Novella S.r.l. Company aware of the Customer’s credit card number. This is sent by secure connection directly to the bank’s portal on confirmation by the Customer. 

The Tenuta La Novella S.r.l. Company is not responsible for fraudulent and illegal use of credit cards which could be carried out by third parties during the process of purchase and payment of the products. 

When paying by credit card, the Tenuta La Novella S.r.l. Company reserves the right to suspend the execution of a purchase order and all deliveries in the event that the Customer’s bank of reference has not given its authorisation.


Article 6 – Purchase order processing 

The purchase order will be processed within the maximum term of 30 days starting from the day after the Customer placed their order. 

If the order is not processed due to unavailability of the goods, even temporary, the Customer will be notified thereof in writing within 5 days and in any case within 30 days starting from the day after the Customer placed the order. Customers may, at their choice, void the purchase order and ask for a refund of the amounts paid for delivery of the supply or ask for the goods to be replaced.


Article 7 – Delivery procedure 

The purchased products will be delivered exclusively to the address the Customer gives at the time of registration or to the address specified for delivery, as entered in the order form. 

On shipment, the order tracking details will be sent to the e-mail address indicated by the Customer in the order form. The courier, procedures and delivery times are shown online. 

The courier gives the delivery times; therefore, no delays can be attributed to the Tenuta La Novella S.r.l. Company. 

If there is nobody to receive the package the first time, the courier will make a second delivery attempt. 

If the recipient cannot be contacted or is absent the second time, the goods will be taken to the warehouse and the Customer will be charged additional costs for the duration of storage or redelivery. 

Deliveries will be made at ground floor level. When the courier delivers the goods, the Customer must check that the number of packages delivered matches that shown in the transport document and that packaging is intact (not damaged, wet or tampered with). In the event of missing or damaged packages, this must be disputed immediately with the courier by writing “ACCEPTANCE UNDER RESERVATION” on the delivery receipt, specifying the reason for reservation: package tampered with, missing package, etc. 

Once the courier’s document has been signed, the customer may no longer dispute the delivered goods’ exterior characteristics. It is therefore essential to check the goods carefully before signing the delivery receipt. 

All problems pertaining to the received products’ physical integrity, conformity or completeness must be communicated within eight days of delivery, according to the methods foreseen by this document in art. 8 – Regarding complaints, notice is hereby given that if this term is not observed, the Tenuta La Novella S.r.l. Company is released from all liability.


Article 8 – Complaints 

The Customer will make all complaints in writing to be sent by recorded delivery, fax or e-mail, to: 

Tenuta La Novella S.r.l. 

Via Musignana no. 11, San Polo in Chianti 50022 Greve in Chianti, Florence, Italy 

Tel. (+39) 055.8337749 Fax. (+39) 055.9900059 

E-mail: info@tenutalanovella.com. 

The Company Tenuta La Novella S.r.l. will reply as soon as possible to Customers who have made a complaint.


Article 9 – Right of Withdrawal 

The Customer has the right of withdrawal from the purchase, without any fines and without giving any reasons for doing so within ten working days from receipt of the purchased goods. Right of withdrawal consists of the ability to return received products and to obtain a refund of the price paid. It is exercised by sending notification in writing by recorded delivery within the foreseen term of ten days. Such communication can be sent, within the same term, by telegram, telex or e-mail, on the condition that it is confirmed by a letter sent by recorded delivery within 48 hours thereafter. 

Within 15 working days from receipt of the purchased products, the Customer using the right of withdrawal will send back the products subject to return perfectly intact and in their original packaging. 

The notification, by which the right of withdrawal is exercised, as well as the goods subject matter of return, will be sent to: 

Tenuta La Novella S.r.l.

Via Musignana no. 11, 

San Polo in Chianti 

50022 Greve in Chianti, Florence, Italy 

Tel. (+39) 055.8337749 

Fax (+39) 055.9900059 

E-mail: info@tenutalanovella.com 

The delivery costs for returning the purchased products are charged to the Customer. 

The Tenuta La Novella S.r.l. Company will refuse all returned products that are not packaged or incomplete as with products for which return costs have not already been fully paid by the Customer. 

Within 30 days from receipt of the recorded delivery in which the Customer notifies their wish to avail of the right of withdrawal, the Tenuta La Novella S.r.l. Company will proceed with refunding the money. It is specified that the right of withdrawal is reserved exclusively to Customer Customers, that is, only to the physical persons purchasing the products for their own use and acting for 7 purposes not referring to professional activity, with the exclusion therefore of merchants, retailers, wholesalers, professionals etc.


Article 10 – Privacy policy

This information is provided in compliance with Legislative Decree June 30, 2003, No. 196  “Personal Data Protection Act” and Regulation (EU) 2016/679 (“GDPR”), to protect any Customer, who decides to make purchases through the website “www.tenutalanovella.com.”

The Data Controller is Società Tenuta La Novella S.r.l., Via Musignana No. 11, San Polo in Chianti, 50022, Greve in Chianti, Florence, Italy. 

Personal Data are collected directly at the time of filling in the order form to process the Customer's requests and will not be transferred to third parties in any case or for any reason.

Data processing is carried out at the Data Controller’s site and is handled only by processors, with logics strictly related to the purposes highlighted above and, in any case, in order to guarantee security and protect the confidentiality of data. 

The data will be processed for the purposes strictly necessary for the sale of the products requested by the Customer, and therefore for those indicated below: accounting, tax and commercial activities, as well as for the fulfillment of obligations provided for by law, regulations, or EU legislation. The activities listed above are carried out using IT and/or computerized tools, and as necessary, on paper, and in any case using tools suitable to guarantee their security and confidentiality.

To ensure the correct fulfillment of sales contracts, the data collected may be communicated to natural or legal persons or bodies appointed to provide processing, instrumental, or support services and in particular: companies that perform IT, accounting, commercial, management, insurance, banking and financial, transport, legal, associative bodies, and public administrations. They may also be communicated to subsidiaries and/or associates, even indirectly, for the same purposes listed above. The data will never be transferred to external companies for purposes other than those indicated, in particular for sending promotional or advertising material. 

Data provision is optional; however, if you deny your consent to their processing, we will not be able to obtain the information required to prepare the purchase order and, therefore, you will not be able to make any purchase.

The Customer may exercise certain rights with reference to the Data processed by the Controller. In particular, you have the right to a) withdraw your previously expressed consent to the processing of your Personal Data, in accordance with art. 7 of GDPR 679/2016; b) oppose the processing of your Data when it takes place on a legal basis other than by consent according to art. 21 of GDPR 679/2016; c) obtain information on the Data processed by the Data Controller, on certain aspects of the processing, and to receive a copy of the Data processed according to art. 15 of GDPR 679/2016; d) verify your Data’s correctness and request its updating or correction according to art. 16 of GDPR 679/2016; e) request your Data processing be restricted according to art. 18 of GDPR 679/2016, if certain conditions are met, and restrict data use by the Data Controller to retention; f) when certain conditions are met, you may request the Data Controller to  delete your Data according to art. 17 of GDPR 679/2016; g) receive your Data in a structured, commonly used and machine-readable format and, when technically feasible, obtain the unhindered transfer to another data controller according to art. 20 of GDPR 679/2016; h) submit a complaint to the competent personal data protection supervisory authority or to act in court according to art. 13 of GDPR 679/2016.

 

Article 11 – Applicable Law and Competent Court 

These General Sales conditions and the contract concluded with the Customer is regulated by Italian Law and in particular by legislative decree 6 September 20005 no. 206 and by legislative decree 9 April no. 70 for certain aspects concerning e-commerce. For all disputes concerning the validity, interpretation or execution of the contract concluded with the Customer, the judge of the  Customer’s place of residence is competent when the  Customer resides in the territory of the Italian State. In all other cases, the Court of Florence has exclusive competence.


Article 12 – Amendments and updates 

The General Sales conditions may be amended also due to regulatory changes. The new General Sales conditions are effective from the date of their publication on the internet site “www.tenutalanovella.com.”